Orders are shipped within 24 to 48 business hours from our warehouse in Canada. Standard delivery then takes 5 to 7 business days in Canada. A tracking number is sent to you by email as soon as it ships.

If you do not see a visible improvement in whiteness within 30 days of receiving your order, we will provide a full refund. Simply contact our team by email with photo evidence and your order number. We will process your request within 48 hours.

Send us an email with your order number and the reason for your request. If the product has not been opened, you have 30 days after receipt to return it. If the product has been opened and used, the "+2 Shades or Money Back" guarantee applies. Refunds are processed within 5 to 7 business days to the payment method used for the order.

A confirmation email is sent as soon as your order is validated, followed by a second email containing your tracking number at the time of shipment. You can track your parcel in real time via the link included in this email. If you have not received anything, please check your spam folder or contact our team.

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and payment in 3 interest-free installments via Klarna. All transactions are secured by SSL encryption.

Our team is available via form from Monday to Friday. Average response time: less than 24 hours. For any urgent questions regarding an ongoing order, please include your order number in the subject line of your email for priority processing.